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| PHP Helpdesk
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| * Add/Modify/Delete users
* Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR)
* Add/Modify/Delete categories for each department/company
* Add/Modify trouble ticket/job information
* Add/Modify/Delete parts
* Add events associated with each ticket
* Add time/parts to each event
* Modify/Authorize/Update jobs/trouble tickets
* Close jobs/trouble tickets
* Open already closed tickets
* Generate reports on response time, resolution time, and associated trouble tickets with each computer ID |
| Version: [0.6.16] Cost: [free] | Platforms:
[MySQL] |
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